Ting.
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From ideas
to CreaTing.

Making work more practical, connecting people and turning plans into something real.

A clearer path
through repairs.

WORK PROJECTPROCESS REDESIGN

My role: led the redesign across six functions.

The focus

A repair process that needed clearer ownership, coordinated workflows and practical handovers across functions.

What I did

  • Clarified responsibilities using RACI-based ownership mapping.
  • Introduced Jira workflows and handover controls.
  • Created guidelines and documentation to support the process.
  • Delivered cross-functional training to support adoption.

What changed

The redesign established clearer ownership and a shared workflow across six functions, supported by documented handovers and training.

A fuller case study with process diagrams and more detail is being prepared.

Less reporting friction.
More traceable data.

WORK PROJECTPYTHON · JIRA API · JQL

My role: independently developed the reporting workflow.

The focus

Making recurring monthly and quarterly Support reporting more efficient and improving data traceability.

What I did

Developed a Python reporting workflow using the Jira API and JQL to support recurring reporting.

What changed

The Support Team adopted the workflow to reduce reporting effort and improve data traceability.

A fuller walkthrough of the reporting workflow is being prepared.

Connecting needs
before changing tools.

WORK PROJECTMIGRATION PROPOSAL

My role: owned Support’s workstream for a proposed Jira-to-HubSpot migration.

The focus

Aligning Support requirements, workflows and user acceptance testing for a proposed system migration.

What I did

  • Aligned requirements and workflow needs within Support’s workstream.
  • Coordinated user acceptance testing.
  • Presented the proposal to C-level decision-makers for review and approval.

Project stage

Proposal and preparation stage: presented to C-level decision-makers for review and approval.

A wedding.
And a shared adventure.

PERSONAL PROJECTPLANNING & DELIVERY

My role: end-to-end planning and delivery of the wedding; guidance and arrangements for the trip.

The occasion

A bilingual wedding for 130+ guests and a four-day independent China trip for a group of 17.

What I coordinated

Budgets, suppliers, accommodation and schedules across the wedding and travel arrangements.

The outcome

Delivered the wedding and guided the four-day trip, bringing together practical planning and cross-cultural communication.

The personal story, photographs and planning details are still being gathered for this page.

More about life beyond work

Good systems leave
more room for people.

I’m interested in the practical details that help people work together and make plans happen.

Let’s talk