Ting.
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A little more
background.

I’m Ting. I combine scientific-instrument support, workflow design and data automation to translate operational needs into practical system improvements.

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Experience

Professional development & personal projects

Since June 2025

  • Led the end-to-end planning and delivery of a bilingual wedding for 130+ guests and guided a four-day independent China trip for 17 people, managing budgets, suppliers, accommodation and schedules.
  • Independent travel and challenging treks; now focused on a long-term professional role.
  • Pursuing Google Career Certificates in Project Management and UX Design, with completion planned for December 2026.

Technical Support Specialist

MaxWell Biosystems AG · Switzerland
October 2022 – May 2025

  • Translated customer use cases and software-licensing requirements into proposed workflows, user pain points, user requests and interface behaviour with Product Management.
  • Performed manual, release and exploratory testing of scientific software; documented reproducible defects and verified implemented fixes.
  • Provided first- and second-level support for scientific instruments and Linux-based software to academic, biotech, pharmaceutical and CRO customers, coordinating technical escalations with R&D.
  • Hosted weekly Support–Account Management meetings to review operational indicators, align customer needs and coordinate priority cases and follow-up actions.
  • Created technical documentation and knowledge-base content, and delivered system-setup training and onboarding for customers, colleagues and distributors in China, Japan and Korea.

Doctoral Researcher

University of Zurich / SIAF · Switzerland
July 2020 – June 2022

  • Managed research projects from problem definition and experimental design through data analysis, documentation and evidence-based decision-making.
  • Analysed experimental and omics data using Python and R in a Linux environment, and communicated findings across biomedical and technical disciplines.

Selected achievements

  • Voted “Master of Problem Solving” by colleagues and recognised at the company’s annual meeting.
  • Led a repair-process redesign across six functions, clarifying ownership through RACI and introducing Jira workflows, handover controls, guidelines and cross-functional training. Read the project summary.
  • Owned Support’s workstream for a proposed Jira-to-HubSpot migration, aligning requirements, workflows and UAT; presented the proposal to C-level decision-makers for review and approval. Read the proposal summary.
  • Independently developed a Python reporting workflow using the Jira API and JQL, adopted by the Support Team to reduce monthly and quarterly reporting effort and improve data traceability. Read the project summary.
  • Led a software-licence rollout to the full customer base, approximately 300 accounts, coordinating segmentation, automation, distribution, communication and follow-up.

Education

Master of Engineering

Biomedical Engineering · Southeast University, China · 2017–2020

Score: 90.71 / 100. Outstanding Master’s Graduate Award.

Bachelor of Engineering

Biomedical Engineering · Southeast University, China · 2013–2017

GPA: 3.8 / 4.0. Merit Student Award.

Skills in practice

  • Business process analysis & design: requirements gathering, process mapping, workflows and RACI-based responsibility mapping.
  • Testing & configuration review: manual and release testing, user acceptance testing, HubSpot configuration and email-integration testing.
  • Data analysis & reporting automation: Python, R, data analysis and visualisation, KPI reporting, Jira API, JQL and workflow automation.
  • Technical support & troubleshooting: structured troubleshooting, root-cause analysis, issue triage, technical escalation and Linux command line.
  • Project coordination & enablement: rollout planning, implementation of process changes, stakeholder coordination, technical documentation, user training and operational handovers.